What to do when someone dies

Knowing what to do when someone dies can often be a stressful or confusing time, with questions about what to do next.

By contacting us at Andrew Phillips Funeral Services we are on hand 24 hours a day, 7 days a week, 365 days a year to be able to give you expert advice and care and help to answer all of your questions and advise you through the process. If you just require some general information then read below on registering the death and what to do if the coroner is involved.

Registering the death

It is usually required when someone dies that the death is registered within five days with the registrar's office. It is preferable that the person registering the death is a relative although the death can be registered by one of the following people:

  • Senior person of the establishment where the person died
  • The person making the funeral arrangements
  • Someone who was present when the death occurred

When someone dies the Doctor will issue a 'Medical Certificate of Cause of Death' and you will need this along with the following in order to complete the registration:

  • NHS Medical Card or number (do not delay registration if you do not have this)
  • The date and place of death
  • The person's full name and place of birth
  • The person's usual address
  • The person's marital status
  • The person's occupation and the occupation of their spouse

Once the registration has been completed the registrar will issue two forms:

  • A Certificate of Registration of Death (for use of the Department for Work and Pensions)
  • A Certificate for Cremation or Burial (known commonly as the Green Form) - this form will need to be handed to the funeral director.

You will also need to purchase copies of the death certificate. The death certificate is a certified copy of the registration of death.

All registration offices operate an appointment system so you will need to call to make an appointment. The information below lists the numbers for the local areas as well as links to the Worcestershire Registration page:

Worcester/Malvern/Evesham/Pershore/Kidderminster Tel : 0845 6032859

Worcester Royal Hospital Registration Office : 01905 733197


When the Coroner is involved

In certain circumstances the death may have been referred to the Coroner. When the Coroner is involved they may decide one of the following:

  • That no further action is necessary and pass the details to the registrar
  • That further investigations are needed
  • To open an inquest

The Coroner will keep you informed as to what you will need to do in these circumstances as these can vary. We will continue to liaise with you during this time and provide as much information as we can. This process can usually take between four and five days and in some circumstances this can delay the funeral arrangements.

Of course, if you have any questions then please do not hesitate to contact us.