What to do when a loved one dies

We know how difficult it can be when someone you love dies, especially if you're also organising the funeral. We're here to help.

When a loved one dies, there are many practical decisions that must be made. Unfortunately, these decisions must often be made at a time of emotional distress. When a loved one dies at home, there are two important phone calls that you will need to make. You need to inform the Doctor who will attend and once they are happy with the cause of death then you will be able to instruct a funeral director. However, we are more than happy to speak to you before this point.

When a loved one passes away in hospital, the hospital staff will ensure that the family of the person who has passed away are notified as soon as possible. You will be given the opportunity to see your loved one and also collect any belongings from the hospital. You may be able to collect the Medical Certificate (that is required to register the death) from the hospital at the same time. Once the necessary paperwork has been completed we will be able to bring your loved one into our care.

When a loved one passes away in a nursing home or hospice, the procedure is very similar to when someone dies in a hospital. It is always a good idea to check with the nursing homes and hospices what their procdures and practices are. When the death occurs, the nursing home will contact the funeral director on your behalf, but of course if you want to make this phone call yourself, you can. The funeral director will then bring your loved one into our care. 

If someone dies abroad

When death takes place some distance away from home, either within the UK or abroad, contact us and we can make all the necessary arrangements. Our Funeral Directors will provide help and advice and can assist with arranging repatriation to and from anywhere in the world.

Dear Andrew, Tracey and all the team
Thank you so very much for all your care, sensitivity and patience with us with the organisation of Mum’s funeral service. It all came together on the day as we had hoped - a wonderful celebration of her long varied life. To know we had the knowledge of the team throughout the planning process, plus your presence, with calm professionalism, experience and attention to detail, made it free of worry. We would not hesitate to recommend you to others in the area.
Cath and family
Looking after families in their time of need has been a real calling for me. It’s a privilege and an honour to be able to care for people in their time of need
— Andrew Phillips