Private Policy

Who are we? 

   We are Andrew Phillips Funeral Services Ltd, Trading as, Andrew Phillips Funeral Services, De Lys Wells Road Malvern WR14 4JL 

   We are Andrew Phillips Worcester Ltd, Trading as, Andrew Phillips Funeral Services, 54-56 Barbourne Road Worcester WR1 1JA  

What information do we collect from you? 

   We collect name and contact details from enquirers and clients

Why do we collect this information? 

   To reply to your enquiry and/or provide funeral services and plans to our clients. 

What do we do with this information? 

    We contact you to assist with funeral enquiries and arrange the funeral. 

   We make funeral arrangements with third party suppliers. 

   We arrange funeral plans on your behalf with Ecclesiastical planning services. 

   We do not use your information for marketing purposes. 

Who might we share your information with? 

   Our third-party suppliers e.g. credit reference agency, the crematorium or cemetery, minister or celebrant, doctors, florists, musicians, venues, newspaper for obituary, online memorial site, vehicle hire company, hired bearers and temporary staff, catering venues etc. Charities for donations administration, Department of Works and Pensions, Repatriation agencies

   Ecclesiastical planning services to arrange a funeral plan

How long do we keep your information? 

   Up to 1 year after you contact us or the date of the funeral, or longer if necessary to fulfil your funeral services. 

   We keep records of funerals indefinitely in case the family contact us again in the future. 

How can I access the information you hold about me? 

     Please contact our offices

What information do we collect from you? 

 

Personal data type:                                           Source

Name and Surname                             Funeral arrangements

Address                                                  Funeral arrangements

Phone                                                      Funeral arrangements

Email addresses                                   Funeral arrangements

Relationship to the deceased                   Funeral arrangements

Date of Birth                                         Funeral arrangements

  

Why do we collect this information? 

The personal data we collect will be used for the following purposes: 

    To reply to enquiries about our services. 

   For the professional fulfilment of the funeral service as instructed by you including working with third parties on your behalf. 

   For the account and full payment of the funeral service. 

   For the pre-paid funeral plan if applicable and instructed by you. 

   We keep details of funerals on file so we have a record for future reference; e.g. if the family gets in touch in the future and asks for a similar funeral. 

Our legal bases for processing for the personal data are: 

   Taking steps at your request prior to entering into a contract with you. 

   Performance of the contract to provide funeral services as instructed by you. 

   Our legitimate interest in being able to provide a similar funeral to a previous one on request by the family without having to ask too many questions at a difficult time for the family. 

What do we do with this information? 

We will process your personal data to achieve the above purposes as follows: 

   To share your data from your original enquiry made to us either by phone, online website form, paper letter or in person, or a third party source, with our colleagues in order to assist you with a funeral enquiry including the removal of the deceased. 

   To store your data along with the deceased information on our computer system and in our archive system in case of future historical reference to funeral details is required such as the provision of exhumation, repeat of family services, plot information etc. 

   To contact you by telephone, email and paper communications to be able to make all the necessary funeral arrangements on your behalf. 

   To visit you if you instruct us to your home address or mutually convenient place in order to make the funeral arrangements. 

   To pass on your details to our third party suppliers, including if applicable the crematorium or cemetery, minister or celebrant, doctors, florist, musician, venues, newspaper in the case of an obituary, online memorial site in the case of a online memorial being set up, vehicle hire company, hired in bearing and temporary staff or freelancer's, catering venue etc. 

   To pass on your details if you apply for a pre-paid Ecclesiastical planning services plan or make a pre-paid funeral plan enquire

   To keep the full details until the account has been paid in full. Thereafter, or 1 year after the funeral (whichever is the later) all paper details are destroyed and one copy summary client record is kept securely in a locked place and in our secure server. 

   To pass on your details to our debt collection agency and solicitor if the payment terms are not met. 

   To contact you to make arrangements for the return of the deceased cremated remains to you or as instructed by you elsewhere. 

We do not use your information for marketing purposes. 

   We will only transfer your personal data outside the United Kingdom to the extent we need to make funeral arrangements with third parties in another country: e.g. where the deceased or remains are to be collected from abroad or where a funeral is arranged abroad. 

Who might we share your information with? 

Andrew Phillips Funeral Services will not pass on your personal data to third parties without first obtaining your consent to our instructing them to provide the particular service required. The following third parties may receive your personal data for the following purpose(s): 

    Doctor(s) if medical certification is required/applicable. 

   An embalmer for the deceased if required/applicable

   Local crematorium for the purpose of organising cremation of the deceased. 

   Local cemetery for the purposes of organising burial of the deceased

   A nominated minister or celebrant for the purpose of arranging details of the funeral service. 

   A local musician for the purpose of liaising with you for your musical choices for the funeral service. 

   Newspapers for the purpose of arranging obituary notice(s). 

   An online music supply company to arrange music at the crematorium

   A florist for the purpose of arranging the flowers for the funeral service. 

   A venue for the purpose of holding the reception as part of the funeral service. 

   A caterer for the purpose of arranging the details of the funeral reception. 

   A vehicle hire company or transportation agency including the provision of horses for the purpose of transport of the deceased and cortege at the funeral. 

   A printer or designer if creating the funeral service sheets externally

   Memorial site if providing an online tribute page for the deceased. 

   Ecclesiastical if an application or enquiry for a pre-paid funeral plan is made. 

   Debt recovery company/solicitor for the purpose of recovering monies due. 

   Charities for the administration of donations

   Department of Works and Pension for the purpose of confirming claimants details

How long do we keep your information? 

   Andrew Phillips Funeral Services will process personal data for up to 1 year after you contact us or the date of the funeral/for as long as is necessary to allow us to fulfil your funeral services and will securely store the personal data indefinitely so we have a record of the funeral for the purposes stated above. 

How do I access the information you hold about me? 

Your rights as a data subject. 

   Right of access – you have the right to request a copy of the information that we hold about you. 

   Right of rectification – you have the right to correct data that we hold about you that is inaccurate or incomplete. 

   Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records

   Right to restriction of processing – where certain conditions apply to have a right to restrict the processing. 

   Right of portability – you have the right to have the data we hold about you transferred to another organisation

   Right to object – you have the right to object to certain types of processing such as direct marketing. 

   Right to object to automated processing including profiling – you also have the right to object to the legal effects of automated processing or profiling. 

   We do not carry out automated processing or profiling. 

   Right to judicial review: in the event that Andrew Phillips Funeral Services refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below. 

All of the above requests will be forwarded on should there be a third party involved (See ‘Who might we share your information with’) in the processing of your personal data. 

Please note that the above legal rights apply to the personal data we hold about you, as a living person, rather than any data relating to the deceased. 

Complaints 

In the event that you wish to make a complaint about how your personal data is being processed by Andrew Phillips Funeral Services (or third parties as described in ‘Who might we share your information with’), or how your complaint has been handled, you have the right to lodge a complaint with us or directly with the supervisory authority. 

Supervisory Authority contact details: 

Information Commissioner’s Office, 

   Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Andrew Phillips Funeral Services contact details

   De Lys Wells Road Malvern WR14 4JL 01684 563983

   54-56 Barbourne Road Worcester WR1 1JA 01905 616222

▫   1 The Cross Upton Upon Servern WR8 0JS 01684 563983

   Info@phillipsfuneralservices.co.uk