When someone dies, contact us straight away and we can guide you through the next steps. Whether someone dies at home, in a nursing home or in hospital you’ll need to arrange for a doctor to fill in a Medical Certificate of Cause of Death.

If the death is sudden

Things are a bit different if the death is unexpected. The emergency doctor or police will call in a specialist to find out exactly why and how the person died. In England, Wales and Northern Ireland, that’s the Coroner. In Scotland, the Procurator Fiscal does that job.  Contact us as soon as you can.

We can explain what’s happening and keep in touch with the Coroner or Procurator Fiscal for you.

Abroad, or away from home

If the person needs to be brought back to the UK from anywhere else in the world, or brought from home from a different part of the UK, then you can get in touch with us straight away. We can help with all the practicalities, like arranging transport.

If they’ve already paid for the funeral

If you think the person might have bought one of our Pre-paid Funeral Plans, let us know and we can check for you. 

Once you have chosen your Funeral Director and your loved one has been brought into care you will need to contact the relevant Doctor's surgery to arrange to collect the Death Certificate, once you have this certificate you can then make an appointment to register the death, usually within 5 days of someone's passing, unless the Coroner is involved.

You then need to decide whether you would like a cremation or a burial, as the medical procedure and paperwork is slightly different.  For a cremation we have to get two Doctors signatures to be able to carry out the cremation at a cost of £82 per signature, this is not necessary for a burial.

We cannot prepare anyone for a Chapel Visit until both Doctors have signed the necessary paperwork.

If the Coroner is involved, this does not automatically mean that a post-mortem is to be carried out, sometimes its just a question of the Coroner talking to the GP and clarifying medical paperwork.  If a post mortem is to be carried out then there are no fees for this and we will guide you through this process.

At this stage its advisable for the client or person instructing the funeral to think of future dates that may be suitable for the funeral and what type of service they would like, religious, non-religious, service in church etc.

We can then appoint a suitable Minister or Celebrant, who will then contact you directly, usually coming to your home and helping and advising you as to what you would like in the service, hymns, prayers, eulogy's, tributes etc.

When you are ready to arrange the funeral, we can guide you through this process assisting you with ordering flowers, placing notices in the paper, music, chapel visits/viewings.

What to do when someone dies

Knowing what to do when someone dies can often be a stressful or confusing time, with questions about what to do next.

By contacting us at Andrew Phillips Funeral Services we are on hand 24 hours a day, 7 days a week, 365 days a year to be able to give you expert advice and care and help to answer all of your questions and advise you through the process. If you just require some general information then why not come and talk to us in the comfort of our office arranging rooms. (Pictured)